Privacy Policy

This Privacy Policy explains how Nest Store Kids ("we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website, browse our products, or place an order with us. It also sets out your rights under United Kingdom data protection law and how to exercise them.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

Nest Store Kids is an online retailer of children's clothing, toys, and accessories serving customers in the United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Nest Store Kids is the data controller responsible for your personal information.

If you have any questions about this policy or about how we handle your data, you can reach us at:
Email: supportneststorekids@gmail.com

2. The personal information we collect

We collect different types of personal information depending on how you interact with us. "Personal information" means any information that can identify you, directly or indirectly.

Information you give us

Identity and contact details — your name, billing address, delivery address, email address, and telephone number.
Order details — the products you buy, order value, and any special instructions you provide.
Account details — if you create an account, your login details and saved preferences.
Communications — the content of any messages you send us, for example when you contact customer support or leave a product review.

Information we collect automatically

When you visit our website, we automatically collect certain technical information using cookies and similar technologies, including your IP address, browser type and version, time zone setting, the pages and products you view, search terms you use, and how you navigate our site. We use this to display our website correctly and to understand how it is used.

Payment information

When you make a purchase, your payment card details are collected and processed directly by our payment providers through a secure checkout. We do not store full card numbers on our own systems.

3. How and why we use your personal information

We only use your personal information when the law allows us to. Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract — to process and deliver your order, take payment, send order confirmations and invoices, and provide customer support.
Legitimate interests — to operate, improve, and secure our website, prevent fraud, and (where appropriate) tell you about products and offers, provided our interests do not override your rights.
Consent — to send you marketing communications where required, and to set non-essential cookies. You can withdraw your consent at any time.
Legal obligation — to comply with our legal and regulatory duties, such as keeping records for tax purposes.

In practice, we use your information to fulfil and deliver your orders, communicate with you about your purchases, provide support, screen orders for potential fraud or risk, improve our products and website, and—where you have agreed—send you marketing about products we think you'll like.

4. Children's privacy

Our website and online shop are intended for use by adults aged 18 and over. While we sell products designed for children, our services are directed at parents, guardians, and other adults making purchases.

We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with their personal information, please contact us at supportneststorekids@gmail.com and we will take steps to delete that information.

5. Sharing your personal information

We share your personal information only where necessary to run our business and provide our services. We do not sell your personal information.

We may share your data with:

Our website platform provider, Wix, which hosts our online store and processes data on our behalf. You can read about how Wix handles personal data in its privacy policy at https://www.wix.com/about/privacy.
Payment providers, who process your payment securely.
Delivery and fulfilment partners, so that your order can be shipped to you.
Analytics and advertising providers (see section 6).
Professional advisers, regulators, and authorities, where we are required to do so by law, to respond to a lawful request, or to protect our rights.

We require all third parties who process data on our behalf to respect the security of your personal information and to handle it in accordance with the law.

6. Marketing and advertising

Where you have agreed to receive them, we may send you marketing communications by email about our products, offers, and news. You can unsubscribe at any time by using the link in any marketing email or by contacting us.

We also advertise our products on third-party platforms. In particular:

We use Meta (Facebook and Instagram) advertising to show our products to relevant audiences and to measure how our adverts perform. You can manage your ad preferences within your Facebook and Instagram account settings.
We may use analytics tools such as Google Analytics to understand how visitors use our website. You can read about Google's practices at https://policies.google.com/privacy and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.

Some of this activity relies on cookies and similar technologies, which you can control as described in section 10. You can also learn more about online advertising and your choices through the Your Online Choices portal at https://www.youronlinechoices.com.

7. International transfers

Some of the service providers we use may store or process your personal information outside the United Kingdom. Where this happens, we take steps to ensure your data receives an equivalent level of protection, for example by relying on UK adequacy regulations, the UK International Data Transfer Agreement (IDTA), or the UK Addendum to the EU Standard Contractual Clauses.

8. How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out in this policy, including to fulfil your order, comply with our legal and accounting obligations, and resolve any disputes. When we no longer need your information, we will securely delete or anonymise it. You can ask us to erase your information sooner—see section 9.

9. Your rights

Under UK data protection law, you have the following rights in relation to your personal information:

The right to be informed about how we use your data (this policy).
The right of access to the personal information we hold about you.
The right to rectification of inaccurate or incomplete data.
The right to erasure ("the right to be forgotten") in certain circumstances.
The right to restrict processing of your data in certain circumstances.
The right to data portability, allowing you to obtain and reuse your data.
The right to object to processing based on our legitimate interests or to direct marketing.
Rights related to automated decision-making and profiling (see section 11).
The right to withdraw consent at any time, where we rely on your consent.

To exercise any of these rights, please contact us at supportneststorekids@gmail.com. We will respond within one month. Exercising your rights is free of charge in most cases.

Complaints

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. We would, however, appreciate the chance to address your concerns first.

Website: https://ico.org.uk
Helpline: 0303 123 1113

10. Cookies

A cookie is a small file that is placed on your device when you visit our website. Cookies help our site work properly, remember your preferences, keep track of the items in your basket, and help us understand how the site is used.

We use the following broad categories of cookies:

Strictly necessary cookies — required for the website and checkout to function, such as keeping items in your basket and securing your session. These are always active.
Performance and analytics cookies — help us understand how visitors use the site so we can improve it.
Functional cookies — remember your choices and preferences.
Advertising and social media cookies — used to deliver relevant adverts and measure their effectiveness.

Most browsers accept cookies automatically, but you can usually adjust your browser settings to block or delete cookies. Where required, we will ask for your consent before setting non-essential cookies, and you can change your choices at any time through our cookie settings. Please note that blocking some cookies may affect how the website works for you.

Do Not Track: There is currently no common industry standard for recognising "Do Not Track" browser signals, so we do not respond to them at this time.

11. Automated decision-making

We do not make decisions that have a legal or similarly significant effect on you based solely on automated processing. Some of our service providers use limited automated checks to help prevent fraud (for example, temporarily flagging payment attempts associated with suspicious activity); these do not have a legal or similarly significant effect on you.

12. How we protect your information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Our checkout is secured, and payment details are handled by our payment providers through encrypted connections. While no method of transmission over the internet is completely secure, we work to protect your data and review our safeguards regularly.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Nest Store Kids
Email: supportneststorekids@gmail.com